Shipping policy
Processing & Shipping Times
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- Once shipped, delivery times vary based on location:
- U.S. Orders: 5-7 business days ($4.90)
- International Orders: 7-21 business days (varies by country and customs processing)
Shipping Rates
- Shipping rates are calculated at checkout based on your location and order size.
- Free U.S. shipping on orders over $150
Order Tracking
- Once your order ships, you will receive a confirmation email with a tracking number.
- Please allow up to 48 hours for tracking updates to appear.
International Shipping
- We ship worldwide! However, international customers are responsible for any customs fees, duties, or taxes required by their country.
- Some countries may experience longer delivery times due to customs clearance.
Lost, Stolen, or Delayed Packages
- Once an order is shipped, we are not responsible for lost, stolen, or delayed packages. If you experience an issue, please check with the shipping carrier first.
- If your package is marked as “delivered” but you haven’t received it, please check with neighbors or your local post office before reaching out.
Incorrect Shipping Address
- Please double-check your shipping details before placing an order. If an incorrect address is provided, we are not responsible for reshipment costs.
Returns & Exchanges
- We accept returns within 30 days of delivery.
- Items must be unused, in their original condition, and not damaged to qualify for a return.
- Customers are responsible for return shipping costs.
- To initiate a return, please contact us at info@aamestudio.com with your order number.
Contact Us
If you have any questions about your order, feel free to contact us at info@aamestudio.com or through our website’s contact form.
Thank you for shopping with aamé studio! 💖